If you change your mind, normally we would offer you a store credit less the original shipping cost. Refunds are at the sole discretion of Tactical Distributors. If we do agree to refund your order you will incur a 15% restocking fee and the original shipping cost will not be refunded.

To return an item simply send an email to 'support@tacticaldistributors.co.nz' and state your order number in the subject line. Please also advise your name and contact details.

All returns must be accompanied with a RMA# clearly labeled on the outside of the box. Tactical Distributors does not accept returns without a Return Merchandise Authorisation (RMA) Number. All packages received without an RMA # included on the box will be returned to the sender.

When returning items to Tactical Distributors, the goods must be accompanied by proof of purchase, be in original purchase condition (unused) and include the packaging, instruction manuals and tags. Products must not be used, worn or soiled. Please ensure the product is well packaged and protected from damage in transit. You should consider using a trackable shipping service or purchasing shipping insurance. Tactical Distributors is not responsible for any returned product that is lost or damaged in
transit.

No returns, exchanges or refunds on clearance items, unless faulty. No returns, exchanges or refunds on special order Items such as Optics, Scopes, Thermal Imaging, etc. where by the packaging has been opened and we cannot re-sell that product as new.

Note: All Tactical Distributors returns are subject to assessment. Refunds/Credits are at the sole discretion of Tactical Distributors and will only be given to pre-approved requests. All items must have been purchased through Tactical Distributors. For exchanges there will be a re-delivery fee of $15 to cover the costs to ship the new item to you.

• Underwear, Socks & Thermals
• Face wraps, reusable face masks and neck gaiters
• Carabiners
• Gas Canisters
• Food
• GPS & Electronic Navigation Devices
• Any other item deemed to be unsellable

Additional non-returnable items: 

• Gift cards / Vouchers
• Downloadable software products

It happens. Lets fix it! click here or visit http://returns.tacticalgear.com.au and complete the online form.

We only replace items if:

• It has not been worn or used.
• It has no marks, scuffs, dirt, or stains.
• The item tags have not been removed.
• All items are returned including packaging, parts/accessories, etc.
• The return is received within 7 days of delivery.

Exchanges can be made on like items only, meaning a different size or colour of the same product. If you would like a different product, please use the return form to request a refund and place a new order for the desired product.

If you need to exchange it for the same item, send us an email at support@tacticaldistributors.co.nz and send your item to: B4/400 Rosedale Road, Rosedale  0632 within 7 days

The time it may take for your exchanged product to reach you may vary depending on where you live.

Re-delivery fee from $15.00 (depending on the product) will be charged to you.

If you have received a faulty product or you believe you are entitled to a warranty repair/replacement for an item that is not working correctly, click here or visit http://returns.tacticalgear.com.au and complete all the necessary information.  Upload up to 6 images of the item concerned showing any defects. Include a full description of the fault / defect. Our returns department will assess and advise what to do.  Tactical Distributors will work with you and the manufacturer to assist in the warranty process. In some cases, Tactical Distributors may instruct you to contact the manufacturer directly if we believe this will be an easier / faster solution for you.

Rest assured we will work to get this resolved ASAP. Happy Customers = Happy Life!

All returns must be accompanied with a RMA# clearly labeled on the outside of the box.  Tactical Distributors does not accept returns without a Return Merchandise Authorisation (RMA) Number. All packages received without an RMA # included on the box are returned to sender. This strict policy is necessary to ensure that exchanges, credits and refunds are done properly.

To apply for an RMA simply visit http://returns.tacticalgear.com.au